Best UX Design Agencies in Toronto (2026)

Introduction

Toronto has a deep bench of UX and product design firms, and the 12 below cover research, service design, product design and the engineering that ships it. They were chosen for the strength of their recent work, their client lists and how clearly they show what they do.

The city's product consultancies have been reshaped by acquisitions and by AI. Thoughtworks bought the Toronto product studio Connected in 2022 and was itself taken private by Apax Partners in November 2024. Myplanet renamed itself Orium after outside investment, and the digital studio Jam3 merged into what is now Monks. In 2026 firms such as Rangle, Konrad and TribalScale present their offers around AI products and agent-based engineering, while smaller studios have stayed close to research, usability testing and design systems.

Every firm here has an active Toronto-area office in 2026. Studios that focus mainly on identity, print and environments sit on our separate design list. The list runs in no fixed order of merit, since the right choice depends on your product, budget and how you like to work.

The best UX design agencies in Toronto

1. Konrad

Independent · The Well · konrad.com

Konrad is a digital consultancy and product firm founded in 2007, now with more than 750 people across New York, Toronto, London, San José in Costa Rica and Gurgaon. Its Toronto team works from The Well, and it describes its work as AI, strategy, design and technology delivery for large enterprises.

Case studies include SoulCycle and Equinox, Spotify's advertising business, Kia, HP, McDonald's, Diageo's e-commerce and the Canadian digital bank EQ Bank. It suits organisations that want design and engineering delivered by one team at scale.

2. Rangle

Independent · North York · rangle.io

Rangle is a Toronto product engineering consultancy that has worked for more than 12 years on web products and design systems. It now frames its offer as "agentic product engineering": small senior teams that ship production software, including AI features, on infrastructure the client owns.

Recent work includes an AI shopping assistant for Nike built in three weeks, a headless commerce rebuild for Endy, and a composable platform and design system covering more than 80 Kenvue brands. Sanofi's Elements design system is another long project. Its office is on Leslie Street in North York.

3. Normative

Independent · Toronto · normative.com

Normative calls itself a full-service innovation firm, combining strategy, design and technology. It has run more than 200 engagements since 2008, covering UX and UI, value proposition work, concept validation, prototypes and MVPs.

Clients include Alphabet, Sun Life, Johnson & Johnson, Rogers, Thomson Reuters, Cisco and Four Seasons, and its earlier work includes a social intranet for SickKids. Recent case studies cover an innovation lab for a luxury hospitality group and a digital service for people with rare diseases, which reflects its weight in health and insurance.

4. Akendi

Independent · King West · akendi.com

Akendi is a UX research and design firm with more than 18 years of practice and offices in Toronto, Ottawa, New York, London and Cambridge. Its Toronto office is on Spadina Avenue. The firm builds its work around a framework it calls Experience Thinking, which connects brand, content, product and service experience.

It is strongest on research: ethnography, personas, journey mapping, card sorting, information architecture and usability testing. Clients include eBay, McAfee, FedEx, Staples, Roche, the NYC Department of Education and the City of Markham. It also offers UX staff augmentation for in-house teams.

5. Bridgeable

Independent, partner-led · Liberty Village · bridgeable.com

Bridgeable is a service design consultancy in the Toronto Carpet Factory, led by partners Katie McCormack and Mark Rose. Its team of around 35 includes designers, social scientists, biomedical communicators and business strategists, and its offer covers strategic foresight, customer experience strategy and capability building.

Much of its work is in healthcare and pharma, for clients such as SickKids, Horizon Health Network, Gilead, Eli Lilly, AstraZeneca and Amgen, with TD and Telus among its financial and telecoms clients. Recent projects include healthcare access for displaced Ukrainians and Alzheimer's care. Its Designership summer programme is paused for 2026.

6. Orium

Independent, investor-backed · Toronto · orium.com

Orium was founded in 2009 as Myplanet and took its current name in 2022 after a US$11 million investment from Tercera. Jason Cottrell, the founder, remains CEO. The firm is headquartered in Toronto and works remote-first, with most of its team in Canada and Mexico.

It specialises in composable commerce, content and data systems, with experience design as part of its delivery. Clients include New Balance, Harry Rosen, Indigo, UNTUCKit, IPSY, Article and Steelcase. It is a strong fit for retailers rebuilding their storefront and content stack together.

7. Thoughtworks

Owned by Apax Partners · Queen West · thoughtworks.com

Thoughtworks has had a Toronto office since 2001 and now works from 180 John Street. In 2022 it acquired Connected, the Toronto product design and development firm founded by Mike Stern and Damien McCabe, and merged the two teams. Apax Partners took Thoughtworks private in November 2024.

Connected's clients included Bose, Ford, iHeartMedia, Royal Bank of Canada and Capital One, and its product design practice carried over into Thoughtworks Canada, which hires product designers alongside engineers. It suits large organisations that want design tied to platform modernisation.

8. TribalScale

Independent · Toronto · tribalscale.com

TribalScale is a Toronto-based product and engineering firm, led by founder and CEO Sheetal Jaitly, with further offices in New York and Miami. It reports more than 700 products launched, and its design practice covers UX research, product design, design systems and service design.

Recent activity includes a partnership with McCain Foods on manufacturing modernisation, a venture studio programme and FinScale, a magazine for financial services leaders. The firm restructured in 2020 and has since repositioned around AI-first product work.

9. Idea Theorem

Independent · Financial District · ideatheorem.com

Idea Theorem is a UI and UX agency and software developer at 1 Richmond Street West, with a second office in Austin. It works across customer experience research, product design, engineering and QA, and reports more than 50 digital products launched.

Its client list leans towards Ontario's public and regulated sectors: the City of Toronto, Green P Parking, LifeLabs, DriveTest, Ontario CPAs, George Brown College, CAMH and Aviva. That makes it a practical choice for organisations with accessibility and procurement requirements.

10. MindSea

Independent · Waterfront · mindsea.com

MindSea is a UX design and app development studio headquartered in Halifax, with a Toronto office in the Waterfront Innovation Centre on Queens Quay East and another in Boston. It has been building apps for 18 years and now concentrates on digital health.

Clients include University Health Network, Sunnybrook Health Sciences Centre, Harvard, the University of Manitoba and the Terry Fox Research Institute. Its work spans patient apps, wearable and EMR integrations and AI features, with the same designers and developers kept on a product from discovery through launch.

11. ROSSUL

Independent, founder-led · Don Mills · rossul.com

ROSSUL is a small UX and UI studio founded in 2003 by Elia Kanaki, who still leads it as CEO and creative director. It works from Wynford Drive and specialises in enterprise and B2B software where complex workflows cannot be simplified away.

Projects run from research and information architecture to design systems, validation and development, mostly for healthcare, finance, logistics and SaaS clients. Clutch named it a top UX company in Canada in 2024. Engagements are led by the same senior designers throughout.

12. Monks

Part of S4 Capital · Toronto · monks.com

Monks has a Toronto office built on Jam3, the experience design studio founded in the city in 2004, which merged into MediaMonks in 2021. The group dropped the MediaMonks name for Monks in July 2024 and now offers experience, platform, data and AI work under S4 Capital.

Jam3 was known for interactive and product work for large brands. Monks lists Toronto among its Canadian offices and was advertising roles there in 2026. It suits brands that want digital product and campaign work from one network.

What to look for in a Toronto UX design agency

Start with the kind of problem you have. Some Toronto firms are research-led and best at finding out what users need, such as Akendi and Bridgeable. Others are product engineering shops that design and build, such as Rangle, Konrad and Thoughtworks. If you already know what to build, the second group moves faster. If you are unsure, pay for research first.

Ask how the firm uses AI in its own process and in what it ships. Many of the consultancies here now lead with AI work. Ask to see a live AI feature they built, how they tested it with users, and who owns the models and data afterwards.

Check sector fit. Toronto has deep demand from banks, insurers, hospitals and the public sector, and several firms here have built their practice around those clients. Experience with accessibility standards such as AODA, privacy reviews and long procurement cycles saves time.

Finally, ask how research and design files are handled. A UX project produces interview recordings, notes, prototypes, Figma files and test results, and the insight is easily lost once the project ends. Firms that keep research searchable and give clients one place to review designs and leave comments tend to leave behind work that the in-house team can keep using.

How Fabric helps UX design agency teams

Fabric gives a UX team one workspace for research, design files and client feedback, with AI search across all of it. The UI and UX agency setup keeps each client's briefs, recordings, prototypes and decisions together.

User interviews and usability sessions can be uploaded as audio or video and are transcribed automatically, with clickable timestamps. Search works by meaning across transcripts, PDFs, documents and images, and across connected Google Drive, Dropbox and Notion accounts, so a researcher can find every session where a pain point came up. There is more on this in Fabric's guide for user research teams.

For synthesis, the canvas is an infinite board that can embed live Figma files next to quotes, screenshots and notes. On Team plans, self-writing docs can maintain a user research repository with interview summaries, findings and recurring themes, updated from meetings and the workspace.

For client reviews, any file or folder can be published as a web page with password protection, and link analytics shows when each named recipient opened it. Clients can leave threaded comments through a shared link without creating an account. Timestamped comments and drawing on video and images are coming soon.

Password protection and link analytics are included on Pro and Team plans, and self-writing docs on Team plans. See plans for teams.

Frequently asked questions

What is the best UX design agency in Toronto?

There is no single answer, as the right firm depends on the product and the stage it is at. For research and usability testing, Akendi and Bridgeable have long track records. For design and engineering together, Rangle, Konrad and Thoughtworks have the largest client lists.

What happened to Myplanet?

Myplanet renamed itself Orium in September 2022, after an investment from Tercera, and narrowed its focus to composable commerce and data. It is still headquartered in Toronto and led by its founder, Jason Cottrell.

What happened to Connected?

Thoughtworks acquired Connected in April 2022 and merged it with its own Toronto office. Its product design practice now operates as part of Thoughtworks Canada.

Which Toronto UX agencies specialise in healthcare?

Bridgeable does much of its service design work for hospitals and pharmaceutical companies, and MindSea builds digital health apps for clients such as University Health Network and Sunnybrook. Normative and Idea Theorem also have significant health work.

What is the difference between a UX agency and a design agency?

UX agencies research how people use products and design the screens and services they use, often building the software too. Design agencies produce identities, print, packaging and environments. For those, see our list of the best design agencies in Toronto.

Related lists

UX design agencies in other cities: New York · London · Los Angeles · Chicago · San Francisco

More in Toronto: Creative agencies · Design agencies · Branding agencies · Marketing agencies · Content studios · Animation

Run your agency on Fabric: Fabric for UI and UX agencies · Fabric for user research · Best design feedback tools