We take the privacy and safety of our users' data extremely seriously. This principle is built into our company culture, and every decision is made with this in mind. We strongly believe that personal data should never be abused for political or personal gain, and we will never hand over sensitive information to any law enforcement unless legally compelled to do so.
Fabric uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit
Fabric files are encrypted at rest using 256-bit Advanced Encryption Standard (AES)
SSL/TSL creates a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption
We store as little data as possible to create a great experience, and we will never store data that we don't use. We believe in the power of a good product and respecting our users, and we intend to honour that always.
Fabric is built on these principles:
Your data is yours, not ours. Delete anything (or everything) whenever you’d like.
We will never sell your data. Data collection and/or sale is not the kind of business we’re in.
We will always be honest and upfront about changes in the data we store, and we’ll provide clear details about why we need it. We will always send emails or push notifications about upcoming changes.
We will always ask your permission when accessing services Fabric requires on your phone. Allow or deny, as you like, at any time.
We take the privacy and safety of our users' data extremely seriously. This principle is built into our company culture, and every decision is made with this in mind. We strongly believe that personal data should never be abused for political or personal gain, and we will never hand over sensitive information to any law enforcement unless legally compelled to do so.
Fabric uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit
Fabric files are encrypted at rest using 256-bit Advanced Encryption Standard (AES)
SSL/TSL creates a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption
We store as little data as possible to create a great experience, and we will never store data that we don't use. We believe in the power of a good product and respecting our users, and we intend to honour that always.
Fabric is built on these principles:
Your data is yours, not ours. Delete anything (or everything) whenever you’d like.
We will never sell your data. Data collection and/or sale is not the kind of business we’re in.
We will always be honest and upfront about changes in the data we store, and we’ll provide clear details about why we need it. We will always send emails or push notifications about upcoming changes.
We will always ask your permission when accessing services Fabric requires on your phone. Allow or deny, as you like, at any time.
We take the privacy and safety of our users' data extremely seriously. This principle is built into our company culture, and every decision is made with this in mind. We strongly believe that personal data should never be abused for political or personal gain, and we will never hand over sensitive information to any law enforcement unless legally compelled to do so.
Fabric uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit
Fabric files are encrypted at rest using 256-bit Advanced Encryption Standard (AES)
SSL/TSL creates a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption
We store as little data as possible to create a great experience, and we will never store data that we don't use. We believe in the power of a good product and respecting our users, and we intend to honour that always.
Fabric is built on these principles:
Your data is yours, not ours. Delete anything (or everything) whenever you’d like.
We will never sell your data. Data collection and/or sale is not the kind of business we’re in.
We will always be honest and upfront about changes in the data we store, and we’ll provide clear details about why we need it. We will always send emails or push notifications about upcoming changes.
We will always ask your permission when accessing services Fabric requires on your phone. Allow or deny, as you like, at any time.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity & access
When you sign up for Fabric, we typically ask for identifying information such as your name and email address. If you sign up via Google, we only access your name, photo and email address, nothing more.
We access your name and email so we can personalize your new account and send you invoices, updates or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name in marketing statements without your permission either.
Billing information
When you pay for Fabric, we ask for your credit card and billing address. That's so we can charge you for our service, calculate taxes due and send you invoices. Your credit card is handled directly by our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and your as-of billing address, for account history, invoicing and billing support. We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions and to print on your invoices
Website interactions
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information in an anonymised form, along with the pages you are visiting, page load timing, and which website referred you, for statistical purposes like conversion rates, and to test new designs.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity & access
When you sign up for Fabric, we typically ask for identifying information such as your name and email address. If you sign up via Google, we only access your name, photo and email address, nothing more.
We access your name and email so we can personalize your new account and send you invoices, updates or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name in marketing statements without your permission either.
Billing information
When you pay for Fabric, we ask for your credit card and billing address. That's so we can charge you for our service, calculate taxes due and send you invoices. Your credit card is handled directly by our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and your as-of billing address, for account history, invoicing and billing support. We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions and to print on your invoices
Website interactions
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information in an anonymised form, along with the pages you are visiting, page load timing, and which website referred you, for statistical purposes like conversion rates, and to test new designs.
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity & access
When you sign up for Fabric, we typically ask for identifying information such as your name and email address. If you sign up via Google, we only access your name, photo and email address, nothing more.
We access your name and email so we can personalize your new account and send you invoices, updates or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name in marketing statements without your permission either.
Billing information
When you pay for Fabric, we ask for your credit card and billing address. That's so we can charge you for our service, calculate taxes due and send you invoices. Your credit card is handled directly by our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and your as-of billing address, for account history, invoicing and billing support. We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions and to print on your invoices
Website interactions
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information in an anonymised form, along with the pages you are visiting, page load timing, and which website referred you, for statistical purposes like conversion rates, and to test new designs.
Data retention
At any point, you can delete your account and/or the data within it. Upon deletion, it will be purged from our systems within 30 days, after which point it will be entirely unrecoverable.
Data portability
In Fabric, you can always download entire folders or individual files to use elsewhere. Additionally, at any point, you can export all the data held in your Fabric account, and will receive it as a .ZIP file. In our early days, this will be a manual process which will be executed within 5 days. We'll automate this process as a priority in the next coming weeks. Our principle is simple: your data is yours, and we have no interest in getting in the way of that.
Changes & questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices.
Data retention
At any point, you can delete your account and/or the data within it. Upon deletion, it will be purged from our systems within 30 days, after which point it will be entirely unrecoverable.
Data portability
In Fabric, you can always download entire folders or individual files to use elsewhere. Additionally, at any point, you can export all the data held in your Fabric account, and will receive it as a .ZIP file. In our early days, this will be a manual process which will be executed within 5 days. We'll automate this process as a priority in the next coming weeks. Our principle is simple: your data is yours, and we have no interest in getting in the way of that.
Changes & questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices.
Data retention
At any point, you can delete your account and/or the data within it. Upon deletion, it will be purged from our systems within 30 days, after which point it will be entirely unrecoverable.
Data portability
In Fabric, you can always download entire folders or individual files to use elsewhere. Additionally, at any point, you can export all the data held in your Fabric account, and will receive it as a .ZIP file. In our early days, this will be a manual process which will be executed within 5 days. We'll automate this process as a priority in the next coming weeks. Our principle is simple: your data is yours, and we have no interest in getting in the way of that.
Changes & questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices.
Data connections (optional)
These are opt-in additional features.
Google Drive
Fabric's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
3rd party partners
Google
We use Google's OAuth offering as an optional sign-in method. When choosing to use this method, the user makes a specific to join to sign in via Google. Our public marketing site also uses Google Analytics to understand usage and traffic.
OpenAI
We use GPT4 by OpenAI to expand responses from our internal search system into rich responses, and to encode user NLP requests into search queries. This data is anonymised and is never used for model training. This feature is entirely optional and we make the partnership with OpenAI clearly visible before interacting with the feature.
Cloudflare
We use Cloudflare as a data storage partner, and all data is encrypted at-rest in the storage and in-transit to and from the storage.
AWS
We use AWS as a data storage partner, and all data is encrypted at-rest in the storage and in-transit to and from the storage. AWS also handles our authentication (login, logout, signup), and so securely stores email addresses and user names to support that.
Bunny
We use Bunny as a secure CDN to serve images at different resolutions to user that have access to see them. For example, if you save an image to Fabric, we use Bunny to be able to serve it to you at multiple sizes on any device with minimal latency.
Customer.io
We use Customer.io to deliver welcome emails to users, as well as updates about the product. You can unsubscribe to these at any time.
Twilio
We use Twilio to power our real-time in-app chat. All chat messages are encrypted in-storage.
Liveblocks
We use Liveblocks to power real-time collaboration features such as shared cursors, or to indicate shared presence when multiple users are together inside a shared document or space. Liveblocks only ever sees an anonymised ID value for the user, never anything more.
June
We use June to track the anonymised performance of features inside the product, to understand what is useful and what isn't in an aggregate sense. For example, "a new notepad was created 12,000 times this week".