Zoho Desk
Search, create and update Zoho Desk tickets, reply to customers and manage contacts.
About
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What is Zoho Desk?
Zoho Desk is customer support software from Zoho, with multichannel ticketing, a knowledge base and automations for service teams. Finding tickets, replying and keeping contacts current takes much of the day. This connection lets Fabric's assistant do that for you, in plain language.
What Fabric's assistant can do with Zoho Desk
Once Zoho Desk is connected, Fabric's AI assistant can work your helpdesk from a simple request.
Find tickets and customers. Search Ticket finds tickets, and Find Contact and Find Account look up the customer, so you have context before replying.
Work tickets. Create Ticket opens a ticket, Update Ticket changes status, priority or owner, Add Comment adds an internal note, and Add Attachment adds a file. Send E-Mail Reply answers the customer, for example with a reply drafted from a doc in Fabric.
Keep records current. Create Contact, Update Contact, Find or Create Contact and Create Account manage customers. API Request (Beta) reaches the Zoho Desk API for anything else.
You stay in control
The assistant works from your instructions, and it confirms with you before replying to customers or changing tickets, unless you've told it not to for a particular task. Searching never changes anything.
When a job should run regularly, a Fabric AI job can run on a schedule, such as a morning summary of open high priority tickets. The connection also includes events, such as New Ticket, Updated Ticket, New Status Change, New Comment and New Message, which can start an automation.
Search your helpdesk from Fabric
Connecting Zoho Desk also adds keyword search over your Zoho Desk records from Fabric's main search.
How people use it
Customer service teams draft a reply from a help doc and send it after review.
Support leads open tickets from escalations sent by email.
Account managers look up a customer's tickets before a call.
Founders check what customers are asking about this week.
Frequently asked questions
What does the Zoho Desk connection do?
It lets Fabric's assistant search tickets, find contacts and accounts, create and update tickets, add comments and attachments, send email replies and manage contacts and accounts, and it adds keyword search over Zoho Desk in Fabric.
Can I reply to a Zoho Desk ticket with AI?
Yes. The assistant drafts the reply and Send E-Mail Reply sends it, after you confirm.
Can it create tickets?
Yes. Create Ticket opens one with the details you give it.
Can it add internal notes?
Yes. Add Comment adds a comment to a ticket.
What happens when a new ticket comes in?
New Ticket is an event in the connection, and it can start an automation, such as posting it to your team chat.
Does the assistant reply to customers on its own?
No. It acts on your instructions.
Is my data secure?
Everything in Fabric is encrypted in transit and at rest, and the connection acts on your account with your authorization. See the privacy and security guide.
Does Fabric work with other Zoho and support tools?
What is Fabric?
Fabric is an AI workspace for your projects, ideas, and files.
Save anything – PDFs, images, links, notes, voice memos, videos – and search across all of it by meaning, not just keywords. Think visually on an infinite canvas, connect your tools like Gmail, Google Drive, Notion, and Figma, and work alongside a personal AI assistant that knows your work, remembers your context, and gets smarter the more you use it.
Available on web, iOS, Android, and desktop.
