WhatsApp Business
Send WhatsApp template, text and media messages to customers.
About
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What is WhatsApp Business?
WhatsApp Business is Meta's messaging platform for companies, used to talk with customers on WhatsApp through approved message templates and replies inside an open conversation. Sending confirmations, updates and answers is the routine work. This connection lets Fabric's assistant send those messages for you, in plain language.
What Fabric's assistant can do with WhatsApp Business
Once WhatsApp Business is connected, Fabric's AI assistant can message customers from a simple request.
Send template messages. Send Template Message sends one of your approved templates, such as an order update or appointment reminder, filled in with the details you give it.
Reply and share media. The assistant can send a free text reply in an open conversation and send images, documents or other media, for example a quote you drafted in Fabric.
Get attachments. Get Attachment retrieves a file a customer sent, so you can keep it with the rest of your work in Fabric.
You stay in control
The assistant works from your instructions, and it confirms with you before sending any message to a customer, unless you've told it not to for a particular task. WhatsApp's own rules on templates and conversation windows still apply.
When a job should run regularly, a Fabric AI job can run on a schedule, such as a weekly reminder to customers with open bookings. The connection also includes the events New Message Received and Message Status Updated, which can start an automation.
Search your messages from Fabric
Connecting WhatsApp Business also adds keyword search over its records from Fabric's main search.
How people use it
Customer service teams send an approved update template to a customer after checking the order.
Small business owners send a quote or brochure as a media message.
Solopreneurs send appointment reminders from a scheduled job.
Frequently asked questions
What does the WhatsApp Business connection do?
It lets Fabric's assistant send template, free text and media messages and retrieve attachments, and it adds keyword search in Fabric.
Can I send WhatsApp messages with AI?
Yes. Tell the assistant who to message and what to say, and it sends the message after you confirm.
Why do some messages need a template?
WhatsApp requires an approved template to start a conversation. Free text replies work inside an open conversation.
Can it send files?
Yes. The assistant can send images, documents and other media.
What happens when a customer messages us?
New Message Received is an event in the connection, and it can start an automation, for example to log the message or alert your team.
Does the assistant message customers on its own?
No. It acts on your instructions, and it confirms before sending.
Is my data secure?
Everything in Fabric is encrypted in transit and at rest, and the connection acts on your account with your authorization. See the privacy and security guide.
Does Fabric work with other messaging tools?
What is Fabric?
Fabric is an AI workspace for your projects, ideas, and files.
Save anything – PDFs, images, links, notes, voice memos, videos – and search across all of it by meaning, not just keywords. Think visually on an infinite canvas, connect your tools like Gmail, Google Drive, Notion, and Figma, and work alongside a personal AI assistant that knows your work, remembers your context, and gets smarter the more you use it.
Available on web, iOS, Android, and desktop.
