Front
Find, reply to, assign and tag conversations in Front.
About
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What is Front?
Front is a customer operations platform that brings email, SMS, chat and social messages into shared inboxes, with assignments, comments, tags and automation, used by support, sales and account teams. Answering, assigning and tagging conversations is the daily work. This connection lets Fabric's assistant help with it, in plain language.
What Fabric's assistant can do with Front
Once Front is connected, Fabric's AI assistant can work in Front from a simple request.
Find conversations and contacts. Find Conversation, Find Contact and Find Account look things up, and the assistant can get a conversation's last message.
Reply and draft. Send Reply and Send Message send email from Front, and Create Draft Reply saves a reply for you to review, for example using an answer from a doc in Fabric.
Organize conversations. It can assign or unassign conversations, add or remove tags and links, add comments for your team, and update conversation status.
Keep contacts and accounts current. It can create and update contacts and accounts, and add or remove contact handles. API Request (Beta) reaches the Front API for anything else.
You stay in control
The assistant works from your instructions, and it confirms with you before sending a message to a customer, unless you've told it not to for a particular task. Drafts wait for you to review. Finding things never changes anything.
When a job should run regularly, a Fabric AI job can run on a schedule. The connection also includes the events New Inbound Message, New Outbound Message, New Comment, New Tag Added to Message and Rule Triggered, which can start an automation.
Search your inbox from Fabric
Connecting Front also adds keyword search over your Front records from Fabric's main search.
How people use it
Customer service teams draft replies from the team wiki and review them in Front.
Account managers look up a customer's last message before a call.
Support leads assign and tag conversations in bulk.
Sales teams add a comment for a colleague on a deal thread.
Frequently asked questions
What does the Front connection do?
It lets Fabric's assistant find conversations, contacts and accounts, send replies and messages, create drafts, assign, tag and comment on conversations, and manage contacts and accounts, and it adds keyword search in Fabric.
Can I reply to Front conversations with AI?
Yes. The assistant writes the reply and sends it after you confirm, or saves it as a draft.
Can it assign conversations?
Yes. Assign or Unassign Conversation changes the owner.
Can it tag conversations?
Yes. It can add and remove tags.
Can it leave a note for my team?
Yes. Add Comment adds an internal comment.
Does the assistant send messages on its own?
No. It acts on your instructions, and it confirms before sending.
Is my data secure?
Everything in Fabric is encrypted in transit and at rest, and the connection acts on your account with your authorization. See the privacy and security guide.
Does Fabric work with other inbox tools?
What is Fabric?
Fabric is an AI workspace for your projects, ideas, and files.
Save anything – PDFs, images, links, notes, voice memos, videos – and search across all of it by meaning, not just keywords. Think visually on an infinite canvas, connect your tools like Gmail, Google Drive, Notion, and Figma, and work alongside a personal AI assistant that knows your work, remembers your context, and gets smarter the more you use it.
Available on web, iOS, Android, and desktop.
