Crisp

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What is Crisp?

Crisp is a customer messaging platform with live chat, a shared inbox, chatbots, a knowledge base and contact profiles, used by small businesses and startups for support and sales. Answering conversations and keeping contacts current is the daily work. This connection lets Fabric's assistant help with that, in plain language.

What Fabric's assistant can do with Crisp

Once Crisp is connected, Fabric's AI assistant can work in Crisp from a simple request.

Find conversations and people. Search for Conversation and Search for a Profile look things up before you reply.

Reply and add notes. Send Operator Text Message replies to a customer, for example with an answer from a doc in Fabric, and Send Note Message adds an internal note.

Manage conversations. The assistant can create conversations, change their state, such as resolved, and add segments.

Keep contacts current. Create/Update Contact adds or updates a profile, and Add a User Event records something a customer did.

You stay in control

The assistant works from your instructions, and it confirms with you before sending a message to a customer, unless you've told it not to for a particular task. Searching never changes anything.

When a job should run regularly, a Fabric AI job can run on a schedule. The connection also includes events, such as New Conversation, Message Incoming and Conversation Status Change, which can start an automation.

Search your conversations from Fabric

Connecting Crisp also adds keyword search over its records from Fabric's main search.

How people use it

Customer service teams reply with an answer from the team wiki in Fabric.

Support leads add notes and resolve conversations.

Founders look up a customer's profile before a call.

Frequently asked questions

What does the Crisp connection do?

It lets Fabric's assistant search conversations and profiles, send replies and notes, create conversations, change their state, add segments, update contacts and add user events, and it adds keyword search in Fabric.

Can I reply to Crisp chats with AI?

Yes. The assistant drafts the reply with you and sends it after you confirm.

Can it add internal notes?

Yes. Send Note Message adds one.

Can it resolve a conversation?

Yes. Change Conversation State marks it resolved.

What happens when a new conversation starts?

New Conversation is an event in the connection, and it can start an automation, for example to alert your team.

Does the assistant reply to customers on its own?

No. It acts on your instructions, and it confirms before sending.

Is my data secure?

Everything in Fabric is encrypted in transit and at rest, and the connection acts on your account with your authorization. See the privacy and security guide.

Does Fabric work with other support tools?

Yes. You can also connect Slack. See the best AI customer support tools.