Best UX Design Agencies in Jakarta (2026)

Introduction

Jakarta’s UX design market is spread across a handful of established consultancies and a larger number of small product studios, and the 8 firms below cover research, service design, interface design and design-led product builds. All are independent Indonesian companies with offices in Greater Jakarta.

Much of the demand comes from banks, fintechs, telecoms and public bodies working on apps, onboarding and self-service journeys, often in Bahasa Indonesia and English at once. Somia CX won Gold at the Human-Centered Design Awards 2026 in Singapore for KaderKita, a decision support tool for Indonesia’s community health workers, and its primary health care work for Indonesia was recognised at the Don Norman Design Award in 2025. Several of the smaller studios on this list do most of their work for overseas startups.

Every firm here has a Jakarta-area office or studio in 2026 (Jabodetabek counts, so Bekasi and South Tangerang are included). The list leans towards product, service and digital experience work; branding and integrated agencies sit on other pages. It is unranked, because the right choice depends on whether you need research, design, or design and engineering together.

The best UX design agencies in Jakarta

1. Somia CX

Independent · South Jakarta · somiacx.com

Somia CX (Somia Customer Experience) is a human-centred design consultancy covering strategic innovation, product and service design, usability testing and expert evaluations. The team behind it also organises Service Design Indonesia, the local community group linked to the Service Design Network, and runs Somia Academy for training.

Its client list leans on banking and telecoms (BCA, Bank Mandiri, BRI, Telkomsel, XL), alongside Traveloka, Tiket.com, Grab, Samsung and Bappenas. Recent projects include research on Gen Z financial futures and the KaderKita platform built with PATH, which took Gold at the HCD Awards 2026.

2. Suitmedia

Independent · Pejaten · suitmedia.com

Suitmedia started in 2009 as PT Kreasi Online Indonesia and moved its headquarters to Pejaten in South Jakarta in 2013. It now has teams in Bandung, Yogyakarta and Malang and a Singapore entity, and its company timeline includes the 2010 launch of Bukalapak and the 2013 launch of Kitabisa.

The firm groups its work under strategy, creative, technology and communication, with UX research and UI/UX design sitting alongside app and web development. Recent case studies include a fan app for Bali United, a claims tool for branch officers, a master app for PT SMI and a reworked B2B purchasing journey. It suits clients who want research, design and build from one supplier.

3. Definite

Independent · Kebayoran Baru · definite.co.id

Definite is a digital agency founded in 2009 and based on Jalan Senayan in Kebayoran Baru. It splits its offer into three units: ITERATE for product, CONTENDR for marketing and ARSANA for innovation.

Its client logos include Bank BCA, Bank Mandiri, HSBC, Manulife, Indosat Ooredoo Hutchison and Frisian Flag. Product case studies cover the IndiHome customer experience, user experience and conversion on Garuda Indonesia’s digital platform, a Posyandu health service tool and a homebuying journey for BTN Property.

4. SAGA Digital Studio

Independent · Permata Hijau · saga.id

SAGA is a Jakarta digital studio founded in 2016, with around 20 people and an office in the Bellezza Shopping Arcade in Permata Hijau. Its services run from user research, UI/UX audits and stakeholder workshops through prototyping, usability testing and A/B testing to front-end and app development.

Named clients include OCBC, BNI, Djarum and the Tanoto Foundation, with projects such as a community website for OCBC and a learning management app for the Tanoto Foundation. SAGA is also a Magnolia DXP solution partner, which is useful for teams on that platform.

5. Luniasola

Independent · SCBD · luniasola.com

Luniasola is a young product studio, founded in 2024, with an office in Indonesia Stock Exchange Tower 1 in SCBD. Its leadership comes from Shopee and Gojek, and each project team typically pairs a UI/UX designer with a senior engineer, a QA specialist and a project manager.

Case studies include a B2B drinks distribution system, an event ticketing platform, a warehouse system and the website and fleet portal for 3rd Eye Robotics in Denver. It offers a short MVP programme as well as embedded teams, so it fits startups that need a working product quickly.

6. Kretya Studio

Independent · Bekasi · kretyastudio.com

Kretya Studio is a small UI/UX and product design studio founded in 2021, with most of its work in interfaces for dashboards, e-commerce and mobile apps built on design systems. It also takes on brand identity, including a short “Logo Sprint” format.

Most of its clients are overseas. Reviewed projects from 2024 and 2025 include student and instructor apps for SKLL in New York, a hotel reservation system and a UX rework of a social networking app in Malta. Its listing gives Bekasi as its base, while its website describes the studio as being in Jakarta.

7. Warcop Studio

Independent · South Tangerang · warungcopy.com

Warcop Studio (the team behind Warung Copy) specialises in UX writing and content design. Edwin Mohammad, a former senior UX writing manager, founded it in 2019, and the studio is based in Sawah Baru, South Tangerang.

In 2025 it ran a UX copy audit of the BYOND by BSI super app for Bank Syariah Indonesia and UX writing training for Gizalab. It also ran a content design bootcamp and mentoring for the fintech Flip. It is a small team, best suited to product teams that want help with in-app language rather than a full design engagement.

8. Dihardja Software Solutions

Independent · Alam Sutera · dihardjasoftware.com

Dihardja Software Solutions is a digital product company founded in 2011 in Alam Sutera, South Tangerang. Its work covers discovery, design and build for web and mobile, and more recently AI agents and AI SaaS products.

Named projects include the MySiloam patient portal for Siloam Hospitals, a loyalty app for Sarinah, the Jakarta Aquarium & Safari website, a ministry of industry site and Lexica for Wikimedia. Healthcare is a recurring theme, which makes it a sensible shortlist pick for patient-facing apps.

What to look for in a Jakarta UX design agency

Decide first whether you are buying research, design or a built product. Consultancies such as Somia CX lead with research and service design, while studios such as Luniasola and Dihardja design and ship the software too. Both are useful. The scope, team and fee will look very different.

Ask to see research done with Indonesian users, ideally outside Jakarta. Many products serve customers in smaller cities with patchy connections, older phones and mixed levels of financial and digital literacy, and good agencies will plan fieldwork and usability tests for those conditions rather than relying on office interviews in SCBD.

Check how the agency handles language. Bahasa Indonesia interface copy is often longer than the English, tone matters a great deal in banking and government services, and some teams bring in UX writers (Warcop Studio works only on this). A design that passes in English can break once the real Indonesian strings arrive.

Look at the review process as well as the portfolio. UX projects produce research recordings, interview notes, Figma files, prototypes and test results, and stakeholders often sit in different offices or time zones. Agencies that keep this material in one place, collect feedback against the actual screens and track which comments have been dealt with tend to move through sign-off with fewer surprises.

How Fabric helps UX design agency teams

Fabric gives a UX team one workspace for research material, design files, client feedback and project knowledge, with AI search across all of it. The setup for UI/UX agencies suits studios running several client products at once, with a space per client for briefs, research, prototypes and call notes.

Research produces a lot of recordings. Audio and video transcription turns usability sessions and interviews into searchable text with clickable timestamps, and search finds a quote or a screen by meaning across documents, images, PDFs and connected apps such as Google Drive and Notion. Session videos sit in the cloud drive, which streams them on demand rather than filling laptops.

For feedback, share a file or folder with the client as a commenter; shared links work without sign-up. With annotations, reviewers can draw on a screenshot or design export and attach a comment to the drawing, leave timestamped comments on a prototype walkthrough video, and highlight text in a research report or PDF. Any comment can be marked completed, so a review round works like a checklist. Canvas embeds Figma files next to journey maps and reference images, which helps in synthesis workshops. There is more in best design feedback tools.

On Team plans, self-writing docs keep a page for each client covering decisions, deliverables and open items, drawn from meetings, Slack and the workspace. Fabric uses AES-256 encryption and is CASA Tier 2 certified, and workspace data is not used to train AI models.

Self-writing docs are included on Team plans, which start from $125 a month. See plans for teams.

Frequently asked questions

What is the best UX design agency in Jakarta?

It depends on the job. For research-led and service design work, Somia CX has the strongest recent recognition, including Gold at the Human-Centered Design Awards 2026. For design and build in one contract, Suitmedia and Definite have the longest track records with Indonesian corporate clients.

What is the difference between a UX agency and a digital agency in Jakarta?

UX agencies focus on research, journeys, interfaces and testing, while many Jakarta digital agencies also run campaigns, social media and performance marketing. Several firms here, such as Suitmedia and Definite, do both, so check which team will run your project. For campaign-led work, see the best marketing agencies in Jakarta.

Do Jakarta UX agencies work with overseas clients?

Yes. Kretya Studio and Luniasola do much of their work for startups in the US and Europe, and Dihardja Software has worked with clients in the UK and elsewhere. Jakarta is on GMT+7, which overlaps well with Singapore and Australia and less so with Europe and the Americas.

Can I hire a Jakarta agency just for UX research or UX writing?

Yes. Somia CX takes on research, usability testing and expert evaluations as standalone projects, and Warcop Studio works specifically on UX writing, content design and training for in-house teams.

Do the agencies on this list also design brand identities?

Some do, including Kretya Studio, but none of them is primarily a branding agency. For identity and brand strategy, see the best branding agencies in Jakarta.

Related lists

UX design agencies in other cities: New York · London · Los Angeles · Singapore · Toronto

More in Jakarta: Creative agencies · Design agencies · Branding agencies · Marketing agencies · Content studios

Run your agency on Fabric: Fabric for UI/UX agencies · Fabric for designers · Review and approval